Parcel Monkey USA

There is no customer service. My package is stuck in customs, even though I submitted the correct documents. Apparently they lost them. I cannot contact them. There is NO PHONE NUMBER NO EMAIL, and the chat.. that is supposedly live. they NEVER EVER EVER ANSWER. I have sent over 20 messages. They take your money and disappear. I am contesting the $500 charge on my credit card as services not rendered.

I was trying to register and it keeps saying there's no internet connection.. and there is internet connection, I checked several dam times!!!

!!!The worst!!! No service no phone Zero zero!!! Do not ship with them @@@@@ Worst worst worst. Ask me {{Redacted}}

My package was returned to parcel monkey facility in NJ, and regardless of the many attempts trying to get my full refund or the package sent back to me. I am not getting any response and no one is taking this seriously Tracking # Pmsiv0nl

I booked and paid for a shipment to South Africa online and they sent the email with links to print documents and none of the links are valid. I immediately contacted customer support and still have no response. Here is my order number PMOCJN6Z. Please respond to me with a valid label link so I don't have to start a dispute with the card company. Thanks

Order number PMOCJN6Z NOne of the print links work but invoice is paid. Please contact me chele@***.com (360)340-****

I attempted to cancel a package pick-up because plans had changed. Every attempt to contact customer service failed.A

Dear Monkey Parcel agent. I know that you will feel my anger toward this situation. Please forward my message to your next upper level head in your company. Dear next upper head level supervisor, mgr, computer guru, company head. I am giving a hoot about your generic answer, we are talking about two packages, send at the same time. NZ post says, your tracking numbers are bogus. They can't use them to find the packages, neither in customs, nor in there system. Your tracking shows, that the packages made it to Auckland. So, if you ever dropped them off in customs, they would be able to find them. We had that issue with you guys before. Thankfully at that time the package could be located. I know I am only one shipping person under thousands. But let me tell you, it always depends, who the person is, and who they know. Especially in today's time. Do your job people and find the real answer, or change your system and don't blame the government shipping postal services. Because there tracking system is actually tracking it, from the USA to the adress it is being shipped. I expect a better explanation, before I move forward commenting and calling some friends. And pleeeeaaaase don't use Covid-19 as an excuse. We all know we are on hard times. Even so my UPS and FEDEX stocks are up. But that got nothing to do with your tracking system and your imaginary drop off customs numbers. One more thing, as a worldwide shipper, your system should flag every, package as not delivered after 30 days. Most of your shipping partners are quoted 3 to 5, or 5 to 10, I think the longed is 10 to 15 days. Your customers are paying you a handsome amount for your service, as an in between company. So it would be for your own merit to start the research, inform the customer, ergo good and high customersatisfaction. It shouldn't be the customer's job to make calls all over the world. This from a disgruntled former German UPS Key Account Mgr. If this is all you got, I might have to come out of retirement and build a better online shipping company, who does its job and stays up to date with today's changes. I have to say, that I haven't payed much attention to your customer satisfaction rating, nor the complaints. I was surprised, how poorly you treating your customers. You know in today's online world, as an online shipper, using shipping companies, I would have thought you would do better than that.. Many online companies have fallen on hard times, because they have been facing an ever growing disgruntled customer number. These online providers didn't survive. You maybe should hire yourself some UPS, FEDEX, DHL company employees, whom could mainstream and brainstorm with your computer whizz, to find some solutions to your major flaws in your system. Sometimes companies get blind to there flaws and fresh eyes, knowledgeable and innovative thinking is needed. To keep the ship afloat and up-to-date. I expect an explanation. How the packages got lost between the airplane in Auckland, NZ and there customs. And pleeeaaase don't you tell me it was stolen ( out of 10 of thousands on pallets) Un- sincerely Carmen Franklin

I sent a package to Australia on March 25. When I put in the tracking number, I get that it's gotten as far as Jamaica, Queens on March. 30 and then NOTHING! It is now April 16 !!!! I would like to know what happened to this package after March 30 or if it is still sitting in Jamaica!!!

PM830**** to Hamed Abuthina I'm still waiting for notification and delivery

WARNING DO NOT USE THIS COMPANY!!!! I shipped a package with this company 9/22 which any company that only form form of communication is email only is a red flag , and per what i paid for it said it would take 11-22 days , i was tracking the package till i got an email stating my package was delivered so when i open the email my package end up in Germany ? so i called the 800 # that was with the email with it transition to DHL rep stated it got to disturbition company still being puzzle i email parcel monkey to find out whats going on with my package when i get a reply rep email me back oh my what i sent was Prohibited so i said reply when did a cell phone case and cell phone was prohibition no where on there site states that . long story short i am still in fight with this company now they have stop replying to my emails because i have been sending them every two three days , they have yet to give me a tracking # as to when i will get my package back and where is my package i kept getting email oh please give them time to look into and now im not getting nothing this is so upsetting what was supposed to be a gift now a nightmare . YOU have been warn pay the extra money to ship and please look at reviews of companies cheap is never the best bet

Good morning sir I wana send one parcel virginia to lahore Pakistan Its weight like 20 lbs can you tell Me a cost please Thanks Muhammad